Privacy Policy

BookNest ("we", "us", "our") operates nexabooks.in (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly, such as:

• Account details — name, email address, phone number, and password
• Order details — shipping address, billing address, and order history
• Payment details — processed securely by our third-party payment gateway; we do not store your full card or UPI credentials on our servers
• Communications — messages you send us via the Contact Us form, email, or phone

We also automatically collect certain technical information when you browse the Site, including your IP address, browser type, device information, and pages visited, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders, and keep you updated on their status
• Create and manage your account and wishlist
• Respond to your queries and provide customer support
• Send order confirmations, shipping updates, and — where you've opted in — promotional emails and offers like our BOOKLOVE10 discount
• Improve the Site, our catalogue, and your shopping experience
• Detect and prevent fraud, abuse, or security issues

3. Cookies & Tracking

We use cookies to keep you logged in, remember items in your cart and wishlist, and understand how visitors use the Site. You can disable cookies in your browser settings, though some features of the Site may not work correctly if you do.

4. Payment & Order Data

All payments on the Site are processed through PCI-DSS compliant, RBI-approved third-party payment gateways. BookNest does not collect or store your complete card number, CVV, or net-banking credentials.

5. Sharing of Information

We do not sell your personal information. We share information only with:

• Logistics and courier partners, to deliver your orders
• Payment gateway providers, to process transactions securely
• Service providers who help us run the Site (hosting, email, analytics) under confidentiality obligations
• Law enforcement or regulators, where required by applicable law

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, in line with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You can review and update your account information at any time by logging into My Account. You may unsubscribe from promotional emails using the link at the bottom of any newsletter, and may request access to, correction of, or deletion of your personal data by writing to us at the email address below.

8. Children's Privacy

The Site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the latest revision.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, write to us at support@nexabooks.in or visit our Contact Us page.